We are delighted to inform you that every piece of Edenly jewelry has a certificate of authenticity that details the precise weight and quality of the diamonds and gemstones used in each piece. We want you to be sure of the quality of our gold jewelry, which is why they all have the customs hallmark that guarantees their gold content and the master hallmark that identifies the manufacturer.
We take the quality and provenance of our diamonds very seriously. That's why we're proud to say that all of our diamonds are Kimberley Process certified, ensuring responsible sourcing and the highest quality. We go even further by registering each piece of jewelry with a unique identifier, allowing you to track its entire history. In addition, we take every measure to ensure that your jewelry reaches you safely with an RFID tag and tamper-evident label.
We know how important it is for you to find comfortable jewelry, which is why all our jewelry is allergen-free. In addition, the 10-micron thick rhodium coating we apply to our jewelry ensures that it will last for a long time and have maximum shine.
We are pleased to inform you that requesting a GIA (Gemological Institute of America) certificate for your diamond is possible. This internationally renowned laboratory, the world's foremost authority on gemology, analyzes each diamond to produce a detailed certificate that provides you with precise information on its characteristics, including the 4 C's: weight, color, clarity, and cut of the diamond, as well as its dimensions, fluorescence, polish, and symmetry. Although this process is not free (about 200€), it can be an excellent option for those who want an additional guarantee on the quality of their diamond.
Once appraised, the diamond is delivered in an envelope with a certificate number laser engraved on the roundel in some cases. A printed certificate also accompanies the diamond, detailing all the unique characteristics of your gemstone.
For specific cuts of particular stones (like the marquise cut) or big stones, we can provide you with a certificate from the IGI (International Gemological Institute) or HRD for a double guarantee. These are "closed" certificates, where the diamond is sealed in a transparent polyester box. Please note that this process is also subject to a fee and requires a written request to the laboratory.
Please get in touch with our customer service department for more information on this subject. We are here to help you choose the best option for your diamond and will be happy to answer any questions. To learn more about our terms and conditions, please visit our website.
We are committed to providing you with the best experience with our jewelry, so we guarantee every part and labor for 2 years from the delivery date. We will replace your jewelry if you find a defect during this period.
We want your white gold jewelry to retain its original shine, so all our white gold jewelry is rhodium plated. We will take care of a new rhodium plating for 2 years if necessary.
If you need an intervention, do not hesitate to request it directly from your customer account. We want to specify that this guarantee does not apply to jewelry that has been resized or any other operation performed in a workshop other than that of Edenly.
We are always there to take care of your jewelry, even after the end of the 2-year warranty period. Our workshops, located in the Paris area in France and Hamburg in Germany, are committed to carrying out interventions at cost price to refurbish your jewelry, whether for a cleaning, a repair, a resizing, or a setting of a particular stone.
We will be happy to help you give a second life to your beloved jewel. Contact us anytime via your customer account several years after your purchase.
We want to offer you the best prices possible. If you find a lower price elsewhere, we will refund the difference. Our prices are updated monthly to ensure we always offer you the best deals based on gold and diamond prices. And to make your shopping experience even more enjoyable, we select four incredible products at great prices each week for a limited time until Sunday.
Check them out!
, Financial DirectorWe are delighted to offer our gold and diamond jewelry at prices up to 50% lower than those you can find in traditional jewelry stores or on other websites while maintaining the same or better quality strictly!
We can do this for several reasons:
We are concerned about offering you the best prices for online jewelry purchases. That's why if, within 15 days of your purchase on our site, you find the same product new and under the conditions listed below, we will refund the price difference:
1. cheaper price including VAT, excluding promotions
2. same design
3. same technical characteristics
We undertake to carry out the necessary verifications and to credit you with the value equivalent to the difference between the price of the product you purchased on our site and the price you have noted on your bank account.
We are pleased to offer free shipping to France, the European Union, Switzerland, Canada, the United States, and many other countries (see the list in the country/language drop-down menu by clicking on the flag). Our customer service is also available for any questions or additional information concerning the delivery. Please do not hesitate to contact us.
With us, each piece of jewelry is unique and deserves a delivery worthy of the name! Here is everything you need to know about our delivery service:
We take the safety and satisfaction of our customers to heart, which is why we pay so much attention to every detail of the transportation of your jewelry.
As soon as your order is shipped, you will receive a confirmation email to inform you of your delivery progress. With Chronopost, your jewel will be in good hands and arrive at your home in only 72 hours!
And the good news is that there will be no customs fees or additional shipping charges. We care for everything to make your delivery experience as pleasant as possible.
On the day of shipment, we will send you a confirmation email to let you know when it has left. Delivery time with UPS varies depending on the destination, but we work hard to get your jewelry to you as soon as possible.
Please note that deliveries outside the European Union may include additional charges such as local taxes, customs fees, or customs presentation fees. We offer the possibility to prepay these customs fees for some countries, but for others, these fees will have to be paid by the recipient at the time of delivery. The total fees cannot be predicted in advance, but our customer service department is here to answer any questions and assist you.
We want you to be delighted with your order, and for this reason, we offer you the possibility to return the jewelry you have purchased which would not suit you. You can exchange, get a refund or request a size reduction up to 30 days after delivery, even for engraved jewelry and Atelier jewelry.
Please note that only custom-made jewels (for which you have requested a specific estimate) cannot be returned or exchanged. However, we can adjust the size of a custom-made jewel if possible and with the agreement of our workshops.
Please note that the postal return costs (and customs costs for the countries concerned) remain at your charge. We strongly advise you to ensure your package is with the carrier you have chosen for this return.
We are here to help you at any time. Please feel free to contact us if you have any questions or concerns.
1.RefundsWe want you to be delighted with your jewelry, and we understand that sometimes that doesn't happen. If you need to return your jewelry for a refund, feel free to do so! You can easily make your request from your customer account within 30 days of receiving your jewelry. We will be happy to help you find a solution that works for you.
2.ExchangeWe're sorry to hear that your piece of jewelry doesn't fully meet your expectations. But don't worry. We are here to help you! If you wish to exchange your jewel for another reference or size, you must formulate your request directly from your customer account. You have 30 days from the reception of your jewel to do so. We will do our best to find the perfect piece of jewelry for you, so don't hesitate to contact our customer service for some advice.
3.ResizingWe are pleased to offer you the possibility of free resizing if you have ordered a piece of jewelry that does not fit. This request must be made within 30 days from the date of jewelry delivery. Our workshops will resize your jewelry if the size change does not exceed one or two sizes. However, a new piece will be ordered if the size change exceeds two sizes. For your peace of mind, we guarantee the quality of our jewelry. For some models, rings composed of many paved diamonds, resizing may not be possible. In this case, we will happily offer you a free exchange for a ring of the same model in the correct size. To request a resizing, simply login to your customer account. At Edenly, your satisfaction is our priority!At Edenly, your satisfaction is our priority! We want to offer you a serene online shopping experience with a 60-day return guarantee
If you want to return an item for a refund, exchange, or resizing, it's easy. Simply log in to your customer account and follow the clear and detailed steps of the return process, which will be explained to you in full transparency. Don't hesitate to contact us if you have any questions. We are here to help you every step of the way.
Address for returns and after-sales service in the UK
TEMIS LUXURY (UK) LTD
Order number :
Unit 2 DC1 Prologis Park
223 Hook Rise South
Surbiton
KT6 7LD
UK
EDENLY SAV C/O TEMIS
Order number :
31-53 rue Blaise Pascal
93600 Aulnay-Sous-Bois
FRANCE
We are sorry to inform you that we cannot accept returns directly to our headquarters in Geneva. Please follow the steps outlined in your customer account to ensure efficient processing of your return request.
At Edenly, we love to personalize your jewelry! We are delighted to offer free engraving on a selection of our jewelry whenever possible. To add a personal touch to your jewelry, check the "free engraving" option just above the "Add to Cart" button on the product page.
Please contact us if you have any questions about the engraving options for your jewelry.
1.The "Bâton" engraving
2.The "English" engraving
3.The "Double" engravingTo personalize your jewelry, add symbols such as the & or infinity sign ∞ (copy and paste it in the engraving field). You can add a heart ♥ by pressing Alt+3 or copying and pasting it into the engraving field. Please note that Cyrillic or Asian alphabets are not engravable.
To personalize your jewelry, we offer you the possibility to engrave text on two different lines. Here is a suggestion of text to help you create a unique engraving:
Line 1: First name
Line 2: Date of birth
Use your imagination to find the combination of words that is important to you. And don't forget, engraving is free!
With Edenly Yours, we offer you the freedom to create personalized and intricate engravings on our gold jewelry with a flat surface. You can add designs and text to your liking and quickly visualize the result through our simple and intuitive interface. Let your creativity run wild!
We have good news for our lucky customers near our Edenly stores in Paris Opera and Hamburg, Germany! Our on-site engraving workshops can directly engrave your favorite Edenly jewelry, such as wedding rings, rings, and medals. Please consult our terms and conditions or contact us now for more information.
At Edenly, we understand that sometimes the jewelry size may not be perfect. That's why we offer complimentary resizing within 30 days of receiving your jewelry in case of error. If you need to change one or two sizes, our workshops will do the resizing directly on your jewelry. A new piece will be ordered if you need to change more than two sizes. However, some models of rings with many diamonds on the pavement cannot be resized to guarantee the jewel's quality. In this case, we will exchange your ring for another ring of the same model at the right size, free of charge. You can easily make a resizing request from your customer account.
To request a size discount, simply log in to your customer account and follow the simple steps we've put in place to make it easy. We'll be there to walk you through the process if needed.
Nous serons là pour vous accompagner tout au long du processus si besoin est.
Are you looking for a ring for a special occasion but don't know your finger size? Or maybe you want to surprise your loved one but are unsure of their size? Don't worry, we have thought of everything. We provide a ring size guide with different measuring methods to help you find the right size. If you prefer, we can even send you a free ring gauge to measure your finger size. Just ask us here, and we will take care of the rest.
At Edenly, we know that life's big moments are to be celebrated! That's why we offer a special offer when you buy two or more jewelry pieces.
Simply add two pieces of jewelry to your cart, and a discount code "SEVERALPIECES" will appear, automatically applying a 20% discount on the least expensive piece of jewelry in the cart.
This incredible offer only applies if you purchase both or more pieces of jewelry simultaneously.
Of course, if you wish to return any jewelry, the discount amount will be deducted from your refund since the condition for obtaining the offer will no longer be met.
For more than 15 years, Edenly has made your life easier by offering several fully secure payment options: credit card, bank transfer, PayPal, payment in installments with Oney, and many others.
We know that the security of your data is paramount, so our payment page is completely secure and equipped with a padlock in your browser window, ensuring that your credit card number is encrypted before being sent to our site. We use SSL encryption technology, the most commonly used solution in the world. No one can view or use your credit card information without your permission.
Moreover, your credit card number is not stored on our site. We ask you to enter it for each new order to guarantee the protection of your data and avoid any risk of theft or fraudulent use.
At Edenly, we want to offer you the best shopping experience, so we offer flexible payment options whenever possible, thanks to our partners, such as Paypal and Oney. This way, you can pay in installments and at your own pace for more comfort and peace of mind. Please note that conditions may vary depending on the country or the order, so please check our Terms and Conditions for more information.
Ever since its creation in Geneva 15 years ago, Edenly's aim has been to offer you the very best in jewellery at affordable prices.
Today we count more than 40,000 satisfied customers per year, as a result of our constant search for excellence. Our company provides certified quality, best prices and a broad range of designs.
To help you make the right choice, our team is at your disposal, either online or in our Parisian boutique.
With Edenly, enter the world of jewellery... at its best.
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