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Privacy Policy

 

Privacy Policy

In accordance with the provisions of the EU General Data Protection Regulation of May 25, 2018, we are committed to protecting your personal data.
The person responsible for collecting this data is Edenly SA. All personal data concerning you that we have collected is treated with the strictest confidentiality. Your personal data that we collect from the elements you enter, are used exclusively to process your order under the best possible conditions and to provide you with suitable offers. Your personal data is never rented, transferred or sold to third parties for any purpose other than the execution of your order, the collection of your feedback on your shopping experience and/or the sharing of promotional offers at Edenly.

You have the right to access, modify and forget your personal information from the secure account management interface, by contacting our data protection officer via [email protected] or by contacting us. sending a letter to Edenly SA, Route de Frontenex 86 Bis, 1208 Geneva, Switzerland.
 
1. For site visitors
In order to serve you better, we measure the number of page views, the number of visits, as well as the activity of visitors to the site and their frequency of return. For this purpose, we use “cookie” technology within the framework of Google Analytics. a cookie does not allow us to identify you. In general, it records information relating to the navigation of your computer on our site (the pages you have consulted, the date and time of the consultation, etc.) that we can read during your subsequent visits. The data collected by cookies is only and strictly intended for internal use and is never transmitted to third parties. They are used to improve the service offered to customers, in particular the ergonomics of the site, the products presented or the customer relationship. The use of own or third-party cookies, not being necessary for the operation of the site, requires your express consent. You can express your consent or oppose the use of cookies by configuring your browser appropriately. For this, refer to your browser's user guides.

Certain cookies called "advertising cookies" allow us to follow your browsing and record the products viewed, then within a maximum period of 90 days to present you with advertising banners related, or not, to your past browsing. These cookies are linked to your internet profile (but do not identify you) and may come from Google, Facebook, Criteo, Awin, Tradetracker or Affilae. They also require your express consent in the same way as set out above.
 
2. For identified site visitors
In several places on the site, we may ask you for your email address in order to guarantee a better browsing experience. This concerns in particular the saving of your favourites, your basket and the ordering of a ring sizer. Your email address will never be marketed. We may contact you in order to send you additional product information (e.g. other variants available), promotions relating to it or to ask you for feedback on your experience. You have the possibility to oppose it at any time. You find unsubscribe links at the bottom of every email we send.

On our website, we offer you the possibility to subscribe to our newsletter. The processing of your electronic contact data takes place here entirely on the basis of your consent. To unsubscribe, do not hesitate to contact our data protection officer or customer service. You can also click the unsubscribe link at the bottom of each of our newsletters.
 
3. For site customers
If you place an order on our site, we process the data required for the execution, conclusion or termination of the latter. After placing the order, we send you a confirmation. You will also receive emails related to the change of status of your order. We store the data recorded for the execution of the contract until the expiry of the legal or, if applicable, contractual guarantee and warranty rights. After the expiry of this period, we keep the information of our contractual relationship as required by commercial and tax law for the legal periods. During this period (usually ten years from the conclusion of the contract), the data can be viewed by the tax authorities in the event of a revision. If you have selected a payment method other than bank transfer or cheque, we pass on your required payment details to a payment service provider commissioned by us. At the end of the ordering process, you are asked to answer a questionnaire in order to help us improve our services. This questionnaire is not mandatory. Your answers will never be disclosed to third parties. You can request the deletion of your answers at any time by contacting our customer service or the data protection officer.Once your jewel has been received, you can give us an opinion on it. This is not an obligation. We may publish this notice on our site in an anonymized manner where only your first name and city will appear. You can withdraw this notice at any time by contacting our customer service or the data protection officer.
    Edenly, expert on Gold and Diamonds engagement rings, solitaire engagement and gifts