Our Commitments

When you buy from Edenly, you can be sure of an enjoyable experience: exceptional jewellery, flawless customer service and delivery on the expected date. To prove our efficiency, we make these commitments.

For All Our Jewellery

2-year Guarantee 

For a period of two years, from the date of delivery, all our jewellery have a product and service guarantee against defects. We promise to provide exchange for any defective product that you return during this period. See conditions >

Refund of the difference if you find a better price

If during the 15 days that follow a purchase made on our site, you are able to find the same product on a French website or in a French store for less, we will reimburse you the difference the price difference. See conditions >

Your Order

"Satisfied or Reimbursed"

If you are not totally satisfied, we give you the opportunity to return the jewellery you ordered up to 60 days from the date of delivery for a full refund or size adjustment. See conditions >

Guaranteed Secure Delivery UPS

We have chosen to work with UPS to send your order because it is the quickest and safest method :

1. FAST: Your jewellery arrives 48h after being sent.

2. SECURE: Your order is hand-delivered. In case no one is there to receive the package, the delivery man will leave a note specifying the time and day of attempted delivery and the address of the post office where you can pick up your order (within 15 days) upon presenting proof of your identity. Alternatively you will have the option to reschedule the delivery.

3. TRACKABLE : At any moment, you will be able to track down your order by entering the package number we provide you on the UPS website.

Finally, we commit ourselves to the date of delivery indicated on your order; in case of delay, you will receive a £27 gift certificate. See conditions >

Online Payment That Is 100% Secure

The payment page on which you put in your bank card number is totally secure. You can be assured of this by noticing the padlock  in the window of your browser. This padlock ensures that your bank card number is encoded before being sent to us (thanks to SSL technology, the most widely used method for encoding online information). No one will be able to see your card number or use it without your knowledge. 

Moreover, in addition to being encoded and thus impossible to read, your card number is not stored (this is why we ask for it every time you visit our site), which prevents fraud.

Following Your Order Online 

You will be able to know the status of your order at any time thanks to our online system. As soon as it is sent, we will inform you of your package number. You will thus be able to know exactly where it is by connecting to the UPS website.

Customer Service Representatives Ready for You
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