Privacy Rules
Following the EU General Data Protection Regulation of May 25, 2018, we are committed to protecting your personal data.< br>The company responsible for collecting this data is Edenly SA. All the personal data we have collected about you is treated with the strictest confidentiality. The personal data we collect from the elements you enter are used exclusively to process your order in the best possible conditions and to provide you with suitable offers. Your personal data is never rented, transferred, or sold to third parties for any purpose other than the execution of your order, collecting your feedback on your shopping experience and sharing promotional offers at Edenly. < br>< br>You have the right to access, modify and delete your personal information from the secure management interface of your account, by contacting our data protection officer via
[email protected] or by sending us a letter to Edenly SA, Route de Frontenex 86 Bis, 1208 Geneva, Switzerland.
1. For site visitors
To serve you better, we measure the number of pages viewed, the number of visits, the activity of visitors on the site and their frequency of return. For this purpose, we use "cookie" technology within the framework of Google Analytics. A cookie does not allow us to identify you. It generally records information about your computer's navigation on our site (the pages you consulted, the date and time of the consultation, etc.) that we can read during your subsequent visits. The cookies' data are only intended for internal use and are never transmitted to third parties. They are used to improve customer service, particularly the site's ergonomics, the products presented or customer relations. The use of cookies, own or third parties, not necessary for the site's functioning, requires your express consent. You can express your consent or oppose the use of cookies by setting your browser appropriately. Refer to your browser's user guides for this.< br>< br> Certain cookies called "advertising cookies" allow us to track your browsing and record the products seen, then within a maximum of 90 days, present you with advertising banners related, or not, to your past browsing. These cookies are linked to your Internet profile (but do not identify you) and may come from Google, Facebook, Criteo, Awin, Tradetracker or Affilae. They also require your express consent in the same way as stated above.
2. For identified site visitors
We may ask you for your email address in several places on the site to ensure a better browsing experience. This concerns, in particular, saving favourites, your basket and ordering a ring. Your email address will never be sold. We may contact you to send you additional product information (e.g., other available variations), product promotions, or to request feedback on your experience. You have the option to opt out at any time. You will find unsubscribe links at the bottom of every email we send.< br>< br>On our website, we offer you the possibility to subscribe to our newsletter. The processing of your electronic contact data is based entirely on your consent. To unsubscribe, please get in touch with our data protection officer or our customer service. You can also click the unsubscribe link at the bottom of our newsletters.
3. For site customers
If you place an order on our website, we process the data required for the order's execution, conclusion, or termination. After placing an order, we will send you a confirmation. You will also receive emails about your order's change of status. We store the data stored for the execution of the contract until the expiry of the legal or, if applicable, contractual warranty and warranty claims. After the expiration of this period, we retain the information of our contractual relationship as required by commercial and tax law for the legal periods. During this period (usually ten years from the conclusion of the contract), the data may be consulted by the tax authorities in case of revision. If you have selected a payment method other than bank transfer or check, we will pass on your required payment data to a payment service provider we commission. You are asked to complete a questionnaire at the end of the ordering process to help us improve our services. This questionnaire is not mandatory. Your answers will never be disclosed to third parties. You can request the deletion of your answers at any time by contacting our customer service or data protection officer.Once you have received your jewel, you can give us feedback on it. This is not an obligation. We can publish this review on our website anonymously, where only your first name and city will appear. Contact our customer service or data protection officer to remove this review anytime.
