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When you buy from edenly, you can be sure of a pleasant experience: exceptional jewellery, flawless customer service and delivery on the expected date. To prove our efficiency, we have made these commitments.

Our Commitments

For All Our Jewellery

1-year Guarantee 

For the period of 1 year, from the date of delivery, all our jewellery has a parts and service guarantee against defects. We promise to provide a refund or exchange any defective products that you return during this period. See conditions.

Refund of the difference if you find a better price

If during the 15 days that follow a purchase made on our site you are able to find the same product on a french website or in a french store for less, we will reimburse you for the difference in price.See conditions.

Your Order

"Satisfied or Reimbursed"

If you are not totally satisfied, we give you the opportunity to return jewellery you have ordered up to 30 days from the date of delivery for a refund or size adjustment. See conditions.

Guaranteed Secure Delivery FedEx

We have chosen to work with FedEx to send your order because it is the quickest and safest method :

1. FAST: Your jewellery arrives 48h after being sent.

2. SECURE: Your order is hand-delivered. In case no one is there to receive the package, the delivery man will leave a note specifying the time and day of attempted delivery and the address of the post office where you can pick up your order (within 15 days) upon presenting proof of your identity. Alternatively you will have the option to rearranging the delivery.

3. TRACKABLE : At any moment, you will be able to track down your order by entering the package number we give you on the FedEx website.

Finally, we commit ourselves to the date of delivery indicated on your order; in case of delay, you will receive a gift certificate for £27 See conditions.

Online Payment That Is 100% Secure

The payment page on which you indicate the number of your bank card is totally secure. You can be assured of this by taking note of the padlock  in the window of your browser. This padlock ensures that the number of your bank card is encoded before being sent to us (thanks to SSL technology, the most widely used method for encoding online information). No one will be able to see your card number or use it without your knowledge. 

Moreover, in addition to being encoded and thus impossible to read, your card number is not stored (this is why we ask for it every time you visit our site), which prevents fraud.

Following Your Order Online 

You will be able to know the status of your order at any time thanks to our online system. As soon as it is sent, we will inform you of your package number. You will thus be able to know exactly where it is by connecting to the FedEx website.

Customer Service Representatives Ready for You
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