Services Offered
We repair your Edenly and non-Edenly jewelry in our workshops at cost, even after the 2-year warranty.
Enlargement .Reduction .Resettling .Cleaning .Chain repair .Repair .Casting .Laser soldering .Rhodium plating and polishing .Refurbishment .Mechanical engraving .Laser engraving .Prototyping
Repairing Your Gold Jewel In 3 Steps
1. Recording of the request and sending the jewel to the workshop
2. Expertise and estimates carried out by our workshop
3. Intervention and/or return of the jewel as promised
Step 1
Recording of the request and sending the jewel
Whether or not your jewel is an Edenly jewel, you can request a repair from your Edenly customer account.
You will then need to send us your jewel for evaluation. A detailed process will be provided to you, and cost-effective shipping labels may be offered.
REPAIR AN EDENLY JEWELREPAIR A NON-EDENLY JEWELStep 2
Expertise and estimatescarried out by the workshop
Upon receipt of your jewel, our workshop will conduct an evaluation and provide you with an estimate if your jewel is no longer under warranty or if it is not an Edenly jewel.
We will cover the repairs if your jewel is still under warranty and the evaluation reveals a manufacturing defect.
Step 3
Intervention and/or return of the jewel
We will commence the repairs upon receiving your written approval of the estimate.
You will have access to a detailed tracking interface with various stages throughout the intervention, and guaranteed delivery times will be communicated.
The jewel will be returned to you directly at your home or in-store if preferred.
If you refuse the estimate, we will return the jewel to your home without any intervention.