You can make an order either online or by telephone (Click here)
1) You choose your jewellery online
- For a ring you must indicate your finger size (if you are unsure you can request to receive a free ring sizer) NB The delivery date will vary according to the size chosen.
- If the chosen ring is engravable, the engraving is offered to you free of charge. By ticking the the engrave box you will be able to directly write in your desired text, for example "James and Sarah 02.03.2010".
2) You choose your payment method
You may choose from
- Bank Card (Visa or Mastercard )
- Bank transfer
3) Confirmation and dispatching of your order
- Immediately after the validation of your payment you will receive a confrimation email for your order.
- Before the dispatch of your order an edenly adviser will contact you by telephone to validate your delivery address with you.
- the same day as the dispatch you will receive an email informing you of the parcel number and providing you with a clickable link to track your parcel.
1) Refund the difference if you find a cheaper price
If in the 15 days following the purchase you find a UK site or UK store with the same product at a lower price then we will refund the difference. See conditions
2) Satisfied or reimbursed within 1 month
We give you the option of returning the ordered jewellery if you were not entirely satisfied with the product or a free size correction if required for rings within the 30 day period. See conditions
3) Guaranteed date of delivery
We are committed to the delivery date indicated for each item on the site. In case of a late delivery we offer you an edenly gift certificate for £27. See conditions
Our products are sent out in large packages for more discretion during delivery. No labels on the package indicate our brand name for further security.
UK and EU: 48h guaranteed secure FedEx deliveryWe work with FedEx as the ensure secure and fast delivery.
France: 48h guaranteed secure Colissimo delivery
Delivery to Switzerland with FedexThe prices shown on the edenly site include all taxes. There are no border taxes or transport taxes to be paid.
Satisfied or ReimbursedWe give you the possibility of returning your ordered goods which haven't entirely satisfied you, either for a reimbursement or an exchange within 30 days of delivery. See conditions
Free Re-sizeJust by making a request via telephone or online, within the 30 day period of delivery, you can return your ring to us for a free resize. See conditions
1 Year GuaranteeFor a period of 1 year after the date of delivery, our jewellery is under guarantee against defects. We are committed to either reimburse you or exchange the product which you return to us within this period. See conditions